Twitter

Beset by complaints, BART’s Twitter resorts to unvarnished honesty

By Eric Sundquist The Bay Area Rapid Transit system’s Twitter account went viral March 16 when, faced with a larger than usual number of complaints, it began responding like this: CHRISTOPHER CHAPPEL ‎@shakatron .@SFBART we’ve come to expect rush-hour equipment problems and train delays

How Social Media Moves New York. Part 2: Recommended Social Media Policy for Transportation Providers (Rudin Center for Transportation NYU Wagner School of Public Service, 2012)

Social media networks allow transportation providers to reach large numbers of people simultaneously and without a fee, essential factors for the millions of commuters and leisure travelers moving through the New York region every day. This report, based on earlier findings (from Part 1), which