social media

State DOTs get creative with social media

By Robbie Webber Although social media such as Twitter, Facebook, Instagram, Snapchat, and others have been around for years, state DOTs have mostly used these platforms to put out information about traffic delays, road construction, and to tout new infrastructure with impressive photos. However,

New research highlights the benefits of two-way communication for transit agencies

By Bill Holloway Transit agencies use social media such as Twitter and Facebook to communicate with stakeholders, but they may be missing out on some of the biggest potential advantages of these platforms by using them primarily for one-way communications—service announcements, press releases,

The Syracuse I-81 Viaduct—an update and progress report

By Mary Ebeling The New York State DOT, the City of Syracuse, and the Syracuse Metropolitan Transportation Council have been working collaboratively for several years to develop alternatives for the replacement of the I-81 viaduct that winds its way through downtown Syracuse. The construction of

How Social Media Moves New York. Part 2: Recommended Social Media Policy for Transportation Providers (Rudin Center for Transportation NYU Wagner School of Public Service, 2012)

Social media networks allow transportation providers to reach large numbers of people simultaneously and without a fee, essential factors for the millions of commuters and leisure travelers moving through the New York region every day. This report, based on earlier findings (from Part 1), which

Uses of Social Media in Public Transportation (TCRP, May 2012)

This synthesis explores the use of social media among transit agencies and documents successful practices in the United States and Canada. Social media provide transit agencies with an unparalleled opportunity to connect with their customers. Download the full report.

Young people turning away from cars

The University of Michigan has released a study that shows there has been a substantial decrease in the percentage of young people who possess a driver’s license. In addition, data from the Federal Highway Administration’s National Household Travel Survey (NHTS) shows that between 1994 and