Co-monitoring for Transit Management (Rudin Center for Transportation, 2014)

Transit agencies often do rider surveys and in-person checks of equipment and infrastructure. But by monitoring social media, agencies may get a faster report of problems and rider concerns. This report suggests methods for “co-monitoring,” the monitoring of field conditions through a combination of staff reports, data analysis and public observations. According to the report, transit agencies will save time and costs for information gathering, improve their responsiveness, and establish working partnerships between the agencies and their customers. It proposes a framework for a co-monitoring system, and discusses the expected benefits and challenges, as well as policy recommendations for agencies pursuing co-monitoring systems.

Download the full report.